Privacy Policy
Last updated: 2026
Contents
1. Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use our transportation management system. We are committed to protecting your privacy and ensuring the security of your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, physical address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Travel information (pickup/dropoff locations, travel dates and times)
- Identity verification documents (driver's license, passport)
Usage Information
We automatically collect certain information about your device and usage:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and features used
- Date and time of access
- GPS location data (with your permission)
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our transportation management services
- Booking Management: To process and manage your transportation bookings and reservations
- Communication: To send you service-related notifications, updates, and customer support
- Payment Processing: To process payments and prevent fraudulent transactions
- Safety & Security: To ensure the safety of passengers and drivers, and to prevent misuse
- Analytics: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Marketing: To send promotional materials (with your consent, where required)
4. Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who help us provide our services (payment processors, cloud hosting, customer support)
Drivers and Transportation Partners
Limited information necessary to fulfill your booking (name, pickup/dropoff locations)
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure data centers and backup systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing of your personal information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for data processing where consent was given
To exercise any of these rights, please contact us using the contact information provided below.
8. Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@example.com
Phone: +1 (555) 123-4567
Address: 123 Main Street, Suite 100, City, State 12345
You also have the right to lodge a complaint with a data protection authority if you believe we have not handled your personal information appropriately.